CANCELLATION / MODIFICATION
Cancellations will be considered only if the request is made within 24 hours of placing an order. Though the ARTychoke website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 9650015000 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as ARTychoke Credits. However, the cancellation request will not be entertained if the process of producing/ shipping your order has been initiated.
Any modifications to your order would also be governed by the above terms as mentioned in cancellation of orders. However, Our Customer Care would also be happy to help you if you want to update your shipping address. Remember to contact our Customer Care at the earliest for such instances. In case the order has been dispatched, then you would have to pay a nominal convenience fee of Rs 199.
Once your order has been cancelled, we will immediately process the refund. Your refund will be in the form of ARTychoke Credits, which can be used for any of your subsequent purchases with us. The subsequent purchases need to be made within 30 days.
When you shop with ARTychoke, it’s our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.
You can return a product in the following two scenarios:
If the product is delivered to you in a broken/damaged state, possibly in transit, please contact us on +91 9650015000 between 11 a.m. and 5 p.m IST from Monday to Friday and email us a picture of the same within 24 hours from the receipt of delivery to [email protected] to initiate a replacement of the product.
In an unlikely event, where the product that is delivered to you differs from its description, is materially different or differs in design, size, colour or quantity from what had been ordered by you, we would be happy rectify the error, if possible.
Please get in touch with us at [email protected] or call us on +91 9650015000 between 11 a.m. and 5 p.m IST from Monday to Friday within 24 hours (between 11 a.m. and 5 p.m IST from Monday to Friday).
If you want to return the product for any other reason apart from the above-mentioned ones, please get in touch with our Customer Service within 24 hours from the receipt of delivery. You can either call our Customer Service on +91 9650015000 between 11.00 a.m. and 5.00 p.m. IST from Monday to Friday, or email us on [email protected]
The authorisation to approve a return would be at the discretion of ARTychoke. Once the damaged/ incorrect product is received by us in its original state and has been approved by our Quality Team, you shall be provided with a replaced product. You can in no instance receive a refund or store credit for returned products.
Please note, the following products shall not be returned/ exchanged:
- Products Made to Order or customised as per your size. Products personalised as per your requirement.
- Products bought under sale/discount/seasonal offer/ special promotion.
- Products for which such a condition is mentioned in the product information.
Please keep in mind that there might be variations on the actual color and texture from what is evident in the pictures, due to the technological limitations in such presentation. Also, being handmade ARTychoke put in best of their efforts in trying to achieve that the goods are as close to the mentioned specifications. However please keep into account minor variations considering the manufacturing process. ARTychoke allows users, who comply with it’s policies to buy goods within a fixed-price format. The buyer acknowledges this risk while she/he agrees to this terms and conditions.
This depends on things such as the availability of our associated courier services in your area, the size / weight of the product. Please call our Customer Service on +91 9650015000 between 11 a.m. and 5 p.m IST from Monday to Friday for further details.
No refunds are applicable for returns. You shall be provided with a replaced product, if the product is not available, we will issue a merchandise credit in the appropriate amount. ARTychoke will offer you credits in such case, which can be redeemed on your next purchase.
Terms & Conditions for Return:
- The final decision on whether a returned item will be approved or rejected lies completely with ARTychoke Quality Assurance Team.
- The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
- The product you’re returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won’t be processed and the items will be sent back to you.
- PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR SOILED CONDITION.
- Products in sets cannot be returned individually.
- If we are unable to send you a replacement of the item that you have returned, we will offer you a credit note for the same. (Validity for the credit note is 30 days from the date of issue). Store credit given to the customer is not transferable to other user/s.
- To return an item, we will arrange to pick the parcel from the given address. If the service is not available in your area, please arrange for a return via a trusted courier service of your choice.
- Due to logistical constraints, if we are unable to collect a return, and you’ve arranged for the same, you would be reimbursed your shipping costs (maximum Rs. 100), after an approval from ARTychoke management.
- No refunds are applicable for returns. You shall be provided with a replaced product, if the product is not available, we will issue a merchandise credit in the appropriate amount. ARTychoke will offer you credits in such case, which can be redeemed on your next purchase.. A refund is applicable only under the sole discretion of ARTychoke. All refunds would be through a NEFT transfer/Cheque deposit in your Bank Account and no Cash payments will be made in lieu of the same.
Also, in this case, please let us know the Tracking No. (i.e., AWB Delivery Confirmation), as we are not responsible for lost or stolen packages. When we receive your returned package, we will inspect the item to confirm that it is unused and in its original packaging.
- Please note that the products might look different from the ones you see on the website.